Shipping and Return

 

Welcome to iEV, where simplicity meets professionalism. Our commitment is to streamline your experience without drowning you in complicated rules and intricate details.

For orders exceeding $200 (excluding GST), iEV offers the benefit of free shipping (exclude tyre orders). Conversely, orders below this threshold will be subject to a modest surcharge of $22 (excluding GST).

Recognizing the significance of timely product delivery, iEV dedicates every effort to expedite order processing. Anticipate the arrival of your order within 1-5 business days, contingent upon the proximity to our distribution canters.

Key details to note:

  1. Free Shipping Threshold: Enjoy free shipping on orders exceeding $200 + GST. （exclude tyre orders）

  2. Delivery Time: The exact delivery time within the day hinges on the routing schedule of the freight company.

  3. Order Placement: Orders completed on our website by 3.30 pm Brisbane time, Monday to Friday, will be dispatched on the same day. Orders submitted after this cut-off time will be processed the following day.

  4. Suburban Reclassification: Please be advised that suburbs may undergo reclassification during our promotional and advertising periods.

  5. Delivery Address Requirement: To facilitate a smooth delivery process, we kindly request a valid street address.

  6. Delivery Days: All deliveries are conducted Monday through Friday, with the exception of Public Holidays.

  7. Local Pickups: We are happy to offer you local pickups for non-tyre orders, from Level 9 Toowong Tower, 9 Sherwood Rd, Toowong, QLD 4066. Please note pickup windows are 9am-1pm, Monday - Friday. Email booking is required.

At iEV, we prioritize clarity and efficiency, ensuring your experience with us remains both seamless and professional. Thank you for choosing iEV for your shipping needs.